● 365 Technical LLC | Ashburn, VA
Practical IT Operations
Expertise You Can Deploy
Templates, toolkits, books, and advisory services built by a Senior Data Center Operations leader with hyperscale experience at Microsoft and AWS. Real tools for real IT teams.
Browse Templates & Toolkits Work With Me
53+ Operational Templates
9 Specialist Toolkits
2 Published Books
20+ Years IT Leadership
What We Offer
Three Ways to Strengthen
Your IT Operations
Whether you need a ready-to-use template today, a complete operational framework, or direct advisory support — we have you covered.
📄
Templates & Toolkits
Professionally designed, fully editable Word and Excel templates for every area of IT operations. Download, customize, and deploy the same day. No consultants required.
View All Products
📚
Books
The 365 Technical Series distills real-world hyperscale operations experience into practical guides for IT leaders and practitioners. Available in hardcover, paperback, and eBook.
View the Series
👥
Consulting
Direct advisory engagement with a senior practitioner who has built and led hyperscale data center operations. Maturity assessments, DR planning, leadership coaching, and more.
Explore Services
Featured Products
Operational Toolkits Built for IT Teams
Each toolkit is a complete operational package — not a single template, but a full suite of coordinated tools covering every aspect of a critical IT function.
T1 — Data Center Operations
Data Center Operations Toolkit
Capacity planning model, staffing model, site audit checklist, DC operations maturity model, and SOP/MOP/EOP master pack.
$97 Get Toolkit
T3 — Incident Management
Incident Management Toolkit
Post-incident review pack, major incident runbook, severity matrix, war room guide, communication templates, and more — 9 tools total.
$87 Get Toolkit
T6 — Resilience & DR
Resilience & DR Toolkit
Disaster recovery plan, BCP, resilience maturity model, tabletop exercise scenarios, downtime cost calculator, and readiness assessment.
$97 Get Toolkit
View All 9 Toolkits + 53 Templates
About the Author & Advisor
Built by Someone Who Has Done the Job
Ammar Al Alousi is a Senior Data Center Operations leader at Microsoft, overseeing a large multi-facility campus portfolio in Northern Virginia — the densest data center corridor in the world.
With prior leadership roles at AWS and Zayo Group, international operations experience including work with the United Nations and the Iraqi government, and credentials including PMP, Lean Six Sigma Black Belt, and ITIL, Ammar brings rare operational depth to every tool, framework, and engagement he delivers.
He is currently pursuing a PhD at Virginia Tech and has authored two books in the 365 Technical Series.
PMP Lean Six Sigma Black Belt ITIL AWS Microsoft PhD Candidate — Virginia Tech
Full Bio
Ammar Al Alousi — 365 Technical LLC
365 Technical Series
Books Written From the Operations Floor
Modern IT Infrastructure and Operations
365 Technical Series — Book 2
Modern IT Infrastructure and Operations
Systems, Cloud, Service Management, and Resilience
A comprehensive practitioner’s guide covering the full spectrum of modern IT infrastructure: cloud architecture, service management frameworks, operational resilience, and the systems thinking that ties it all together.
Hardcover $49.99 Paperback $36.99
Effective IT Team Management
365 Technical Series — Book 1
Effective IT Team Management
Leading and Empowering Your Technical Team
A leadership guide for IT managers and directors on building, developing, and sustaining high-performance technical teams. Grounded in real operational experience across hyperscale and enterprise environments.
Paperback $23.97 eBook $16.99
View Full Book Details
Free Resources
Start With a Free Operational Template
Download one of our three free IT operations tools. No catch. Just a working template you can put to use today.
Get Free Templates
Advisory Services
Need Direct Expertise?
From data center maturity assessments to DR planning and IT leadership coaching — book a free 30-minute discovery call to see if we’re the right fit for your challenge.
View Consulting Services Book a Free Call