365 Technical LLC was built on one principle: IT operations resources should be created by people who have actually done the work — not templated from theory.
Ammar Al Alousi is a Senior Data Center Operations leader at Microsoft, where he oversees a large multi-facility campus portfolio in the Northern Virginia corridor — the most concentrated data center region in the world. His day-to-day involves the kind of operational complexity that most IT frameworks only describe from a distance.
Before Microsoft, Ammar served in senior roles at Amazon Web Services in both Cloud Support Engineering and Network Infrastructure, and at Zayo Group, one of North America's largest fiber network providers. His career also includes international assignments with the United Nations and the Iraqi government.
He is bilingual in English and Arabic and has worked across the United States, the Middle East, and internationally throughout his career. He is currently a PhD candidate at Virginia Tech, where his research continues to bridge academic rigor with operational practice.
Ammar holds certifications in project management (PMP), process improvement (Lean Six Sigma Black Belt), IT service management (ITIL), and cloud platforms, reflecting a career-long commitment to staying current across every dimension of modern IT operations.
He is the author of two books in the 365 Technical Series and is an active voice on LinkedIn on leadership, operations management, and building high-performance IT teams.
Work With AmmarOverseeing a large multi-facility campus portfolio across the Northern Virginia corridor — the densest concentration of data center capacity in the world. Responsible for operational excellence, capacity planning, and resilience at hyperscale.
Senior technical roles spanning cloud support engineering and network infrastructure operations. Built deep expertise in hyperscale cloud delivery, global network architecture, and large-scale infrastructure management.
Leadership role at one of North America's largest fiber network providers, gaining hands-on experience in large-scale telecommunications infrastructure operations and network service delivery.
International IT operations experience in complex, high-stakes environments — managing infrastructure and operations in demanding settings requiring adaptability, precision, and cross-cultural leadership.
Most IT templates and frameworks are produced by consultants, academics, or vendors who describe operations from the outside. 365 Technical products are built by someone managing the real thing every day.
That means every checklist reflects actual operational risk. Every maturity model is calibrated against real infrastructure. Every framework is designed to be implemented, not just read.
365 Technical LLC is a registered business in Virginia, headquartered in Ashburn, VA — the epicenter of the global data center industry.
Every product reflects real operational experience, not theoretical frameworks or vendor documentation.
Fully editable Word and Excel formats designed to be put to work immediately — no setup required.
100% original content. No ITIL, COBIT, ISO, or vendor IP reproduced. Safe for commercial use in your organization.
Shaped by operations experience across the US, Middle East, and international environments at hyperscale and enterprise scale.
Browse the full product catalog, download a free template, or book a discovery call to discuss a consulting engagement.